Most frequent questions and answers
We hope you love what you ordered, but if something isn’t right, let us know. If you receive an item you’re dissatisfied with, you may return it within 30 days of receipt for a refund to your original tender within our current return policy guidelines. We, at our discretion, will repair it, replace it, or, based on your method of payment, refund your money.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue or a general complaint with a product, please contact the manufacturer at the number on the packaging.
If you have any doubts about whether a product you are planning to purchase is returnable – please contact us before ordering via [email protected]
We match all competitors’ pricing, plus an additional 5 to 10 percent, as long they are not close-out, errors or misprints, discontinued, clearance, liquidation, special order, damaged items, delivery, assembly, financing offers, Cyber Monday prices, Black Friday prices, Boxing Day/Week, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, limited or minimum quantity offers, installation labour, and members only pricing.
We also price match with online-only stores as long as they are Canadian.
If it’s still early in the order process, you can contact us to find out if we can edit your ordered items or change your delivery address. You can always place a second order for any additional items you want or file a cancellation request and place a new order.
Please contact a member of the customer service team if you need to make an amendment to your order (this is not guaranteed if outside time frame).